This error code occurs when the product's serial number is not stored properly in the DB.
If you go to the product registration on the homepage and click the "Synchronize" button, it will be saved to the DB normally.

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 > Hi, I have signed up for an account and registered my serial number. However when I go to register through settings on the monitor it fails with code 102. I have tried deregistering the serial number and registering it again but that did not resolve the issue, please assist.
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