This error code occurs when the product's serial number is not stored properly in the DB.
Please go to "My account>Regist Device" and click "Submit" button to save the product's serial number, then click "Sync" button to synchronize.
Now that we have synchronized, you can download the purchased content.

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 > When I try to register it does not work and says "Product registration failed" What does this mean? I did register the device but it still doesn't work. Thank you for your help!
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